Job Description Job Description Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients . Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Responsibilities * Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams * Lead all showroom activities and maintain an experienced level of product knowledge * Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement * Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales * Conduct daily and weekly sales training meetings for Sales and Product Specialists * Mentor new and experienced sales reps on standard methodologies for improving performance * Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system * Establish delivery procedures and monitor performance and execution * Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment * Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis Qualifications * Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership * Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits * Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media * Extensive background in leading a BDC department * Some experience in Used Vehicle purchasing, merchandising and marketing * Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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