Job Description

Job Description

Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Create innovative beverages using fresh seasonal ingredients, tinctures, and customize according to guests' requests, as well as pairing with menu items.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions of each item's origin, taste, and preparation methods.

• Communicate guests' orders including any special needs or requests to the kitchen using the point-of-sales system; coordinate food timings; check completed kitchen orders with the guests' original order; serve items to the guest in a timely manner to ensure proper food and beverage quality.

• Plate and prepare food items and maintain quick and accurate execution of guests' beverage orders.

• Develop and make recommendations for all drink lists, specialties/featured drinks, and customized drink orders.*

• Ensure consistent bar presentation, utilize appropriate stemware and glassware as required by restaurant standards, polish glassware, stock bar supplies to par levels, etc.*

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.

• Maintain bank, process all payment methods, complete necessary cashier reports, resolve discrepancies and complete all opening/closing paperwork.

• Ensure that all the side work assigned is accomplished in a clean and orderly manner.

• Communicate effectively with internal and external guests.*

• Maintain the cleanliness of the immediate work area, as well as the general property. Follow all safety and sanitation procedures*

• Anticipate guests' needs, ascertain satisfaction, offer suggestions, and respond quickly and appropriately to guests’ concerns and requests.

• Complete any related duties and tasks assigned.     

Qualifications:

• Minimum of 1 years of related experience.

• Bartending and/or Mixology experience

• 18 years of age or older.

• Post-Employment – RAMP certification preferred or ability to obtain upon employment. Certification of mixology/wine programs and/or seminars

Knowledge, Skills, and Abilities:

• Detailed knowledge of spirits knowledge and food.

• Experience with custom cocktail development and ability to pair custom drink requests with menu items.

• Follow responsible alcohol service standards.

• Knowledge of Forbes and AAA Service standards.

• Full knowledge of all beverage and menu items and preparation methods.

• Work harmoniously and professionally with co-workers and supervisors.

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Never

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Frequent (34-66%)

• Bending Frequent (34-66%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

• Comply with Hershey Entertainment & Resorts code of conduct policy.

• This is a part-time, year round position. The working schedule for this position may include days, evenings, weekends, and holidays based on operational needs. Must be able to work flexible hours.

• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.

• Mixologists will be expected to tip out their bar back (1.5% of total sales) and 10% of the servers tip share (with the mixologist). Mixologists will be expected to tip out their food runner (2% of food sales).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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