Job Description

Police Dispatcher

Bring your passion to Texas Health so we are Better + Together

Work Location: Texas Health Dallas, 8200 Walnut Hill Lane Dallas, TX 75231

Work Hours: Full-Time: Rotating Shifts

Police Department Highlights:

• Paid training.

• Friendly family-orientated environment.

Qualifications

Here's What You Need:

Education

• High School Diploma or Equivalent Required.

Experience

• 6 Months Security or Police Dispatcher Preferred.
• Basic Telecommunications Certification 12 Months Required.

Licenses and Certifications

• TLETS - Texas Law Enforcement Telecommunication Systems Certification 12 Months Required.

Skills

• Must pass extensive background investigation.
• Must pass pre-employment psychological exam.
• Must pass pre-employment physical and drug screen
• Must accurately type 40 words per minute.
• Must be able to demonstrate multi-tasking abilities.
• Must be able to demonstrate working knowledge of personal computers.
• Must be able to demonstrate ability to think clearly and act effectively in emergency situations.
• Must be able to effectively use telephone headset and telephone receiver.
• Must have an ability to maintain professional and courteous communications.
• Must have effective written and oral communication skills.
• Must be able to make sound judgements based on training received
• Must remain calm and demonstrate ability to effectively respond in stressful and/or high-pressure emergency situations.
• Must interact with public and fellow employees in a tactful and diplomatic manner.
• Must be able to work flexible and rotating shifts to include nights and weekends and holidays.
• Must be able to perform other duties as directed by supervisor.

What You Will Do:

• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and security services, information, and after-hours calls for departments.
• Question callers to determine their locations, and the nature of their problems to determine type of response needed.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Record details of calls, dispatches, and messages.
• Search files, databases or reference materials to obtain needed information.
• Enter information into databases or software programs.
• Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
• Monitor and operate security video system to observe and detect potential issues
• Maintain access to, and security of, highly sensitive materials.
• Relay information and messages to and from emergency sites, and to all other individuals or groups requiring notification.
• Monitor equipment operation to ensure proper functioning.
• Adjust office equipment to ensure proper operation.
• Report maintenance or equipment problems to appropriate personnel.

Additional Perks of Being a Texas Health Employee:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

Texas Health Corporate Highlights:

At Texas Health Resources, our mission is 'to improve the health of the people in the communities we serve'.

Our award-winning culture is a tribute to our amazing employees. We're thrilled to be a 2023 FORTUNE Magazine's '100 Best Companies to Work For®' for the 9th year in a row!

We strive to create an atmosphere of respect, integrity, compassion, and excellence for all. We're committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic, and generational boundaries. Join us and do your life's best work here!

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore our Texas Health careers site ( for info like Benefits ( , Job Listings by Category ( , recent Awards ( we've won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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