Job Description

Receptionist / Front OfficeGary Bock - State Farm Agency, located in Waterloo/Cedar Falls, IA has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude.The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.Responsibilities include but not limited to:Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiencyManage incoming callsHandle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsYou will receive:Base Pay plus BonusPaid Time Off (vacation and personal/sick days)Valuable experienceGrowth potential/Opportunity for advancement within my officeIdeal Candidate:Must be willing to obtain Property, Casualty, Life and Health insurance licensesStrong phone contact handling skills and active listeningComfortable with making outbound callsGenuinely excited to help customersPatient, empathetic, and passionately communicative; loves to talkAbility to empathize with and advocate for clients when necessaryStrong Problem-solving skillsExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyIf you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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